Now that Mr. Han has stepped in and sent a lawyer, he'll probably try to use his connections to work with the police. It's still possible they still won't compensate; if they did, they'd be admitting their own loopholes. I think the lawyer's current work is simply to shift the focus to the fact that the user's Alipay account was stolen, guiding the police to investigate the theft of Alipay information, ostensibly to track down the hacker. In reality, those in the exchange know perfectly well that the money is definitely gone. So this whole affair reflects Gate's attitude from beginning to end; anyone facing a problem in the future will be treated the same way.
@xiaomustock Is Gate a shady platform?
It doesn't seem so, considering it's stood the test of time for so many years.
But why does it operate so shadyly?
It's actually quite simple: this world is a far more unpredictable, makeshift operation than you can imagine. Extreme scenarios can be astonishing, like Hynix suddenly dropping 75%, or the days when counterfeit stocks dropped 90% and then continued to fall another 90%.
What can we do? We can only choose the least shady platform and be prepared to deal with any unexpected events.
@xiaomustock After reading this, I feel that:
Gate's system has problems
They don't acknowledge the issue and have no money to compensate
Or 1.7 million yuan is a huge burden for them.
@xiaomustock's statements before and after the case was filed are directly contradictory. They previously mocked the user for having their own facial comparison and video recording, but later claimed they hadn't saved it. This kind of public relations only makes people less credible.
@xiaomustock If the police ultimately confirm that this is indeed the process, manual verification essentially bypasses all security measures. Resetting the authenticator, changing the email address, adding someone to the whitelist, and moving to a new address should at least include a cooling-off period and a second verification using the original device.
@xiaomustock Now Gate is insisting that the Alipay screen recording is real, that hackers stole the user's information, and therefore the customer deserves it. They completely ignore the issue of facial recognition and the handheld photo fooling their review process. Their answer is that the similarity is so high that even the police couldn't tell the difference, so they have no problem.
@0XTerryss@xiaomustock ... Oops, I think I've actually used this method before. I did it this way when I was helping a girl check her bank card binding.