What do you do when a client wants one of your best employees removed?

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Sounds like an opportunity for having clear communication with the client and the employee. Have a conversation with the customer and try to understand the full context of the complaint and the reasoning jumping from a mistake to removal. Have a conversation with the employee and try to understand his/her side of the situation. If you feel there is ground to be mended, and both parties are willing, have a 3-way conversation to get them on common ground. If not, then you have a difficult choice to make. If the employee is solid, he/she will continue to do well on other projects.

Good work doesn't pay invoices.

This is shortsighted

Ooohhh, this is a tough one. One could argue unreasonable clients don't make money. And good employees might be very expensive to replace. It might come down to which is harder to find for you, good employees or good clients. You may just have to do the math. What is your customer acquisition cost, and your employee hiring and training cost? Knowing thise things might make the decision making more data driven

100% also what the other Guy say. You can chance the employee to another project if It doesnt work then you Kick him out. If you only have one project you have a bigger issue.

I'd be talking to each one separately. Sometimes it's just personalities. No one wants to work with someone they don't like. And whether the client has a valid reason or not, they will be looking for another company if you can't fix this.

Everyone here is doing management theory and I'm stuck on the ad at the bottom. Why does a proxy scraper need a gorilla and a monkey, and whitch one is supposed to be the client.

You remove your employee from interaction with that client. It will happen one way or another, you will do it or the client will do it. Hopefully you can use it as a learning lesson for your employee. But in sales, this happens, a lot. You rejigger accounts.

Ça arrive et c'est jamais agréable. Un client peut demander qui il veut comme interlocuteur, il ne peut pas décider qui tu gardes dans ton équipe, donc avant tout appelle-le et demande-lui un exemple concret de ce qui s'est passé. Si c'est juste une incompatibilité de caractères, tu changes l'interlocuteur, tu gardes le poste et le salaire de ton gars, et tu lui dis toi-même avant qu'il l'apprenne par le client. Si le client a un vrai grief technique, tu le sauras assez vite et là ça devient une conversation avec ton employé.

Just don't choose any side, the best way to deal with these type of situation is playing safe, tell your client that the employee is remove from the team and will not work in his/her project and for the employee clear the entire misunderstanding and tell him to focus on other projects.