Do your clients know your payment terms before they sign, or only when the invoice arrives?

One thing I noticed in Accounts Receivable is that many payment problems start before the invoice. If terms only show up on the invoice, the client sees them as a surprise, and surprises get ignored. The businesses that get paid on time usually state the terms early: in the proposal, on the kickoff call, and in the contract. Then a reminder is just following what was agreed. How does it work in your business? Do clients see your terms before they sign, or only on the invoice? And has changing how you present them made any difference to how fast you get paid?

2 comments held Reddit says 1 on reddit ↗

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u/Barzarian 1 4 days ago

Always before they sign.