Why do so many American businesses still offshore client facing services to India when the Philippines exist?

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“Better accent” is only one variable. India has decades of infrastructure, huge talent pools, technical depth, and vendors that can scale insanely fast. Also, a badly trained agent with a Filipino accent is still a badly trained agent. The bigger issue is usually how the operation is managed, not where the person answering the phone was born.

India has decades of infrastructure, huge talent pools, technical depth, and vendors that can scale insanely fast.

Though this is the same as the Philippines

Also, a badly trained agent with a Filipino accent is still a badly trained agent. 

I agree; though after having ran operations across seven countries, including India, my experience is that PH agents are naturally more polite, patient and easier to understand - which bodes well with Americans. I also find that PH deals with quitting differently, which I personally prefer. Many times over, Indian employees of ours have come to the office, put on their headset, and done nothing - this continues until they are fired; all of this hurts our internal rankings. In the Philippines, employees of ours when they've decided they don't want to work anymore, just don't turn up - which is significantly easier to deal with.

For what it’s worth. I only talk to customer service as a consumer. A heavy Filipino accent is just as hard to understand as an Indian one.

I guess I'm coming into this as an employer. Do you read the two accents equally, or do you prefer one to another, at any level of training?